Pin Up support: live chat, Telegram and other contacts

Pin Up Contacts and Support Channels

Live Chat

The chat opens from the 24/7 button at the bottom of the left sidebar — it offers Telegram or Online chat — or from the Online chat button in the footer, on the login form and on the registration page. The chat window “Customer support” first asks you to select a language for the request: English, Russian, Kazakh, Uzbek, Tajik, Kyrgyz, Azerbaijani or Turkish. After that an agent picks up the conversation.

The chat is the right place for most questions: a deposit that has not arrived, a bonus that was not credited, the status of a withdrawal, a forgotten password or a technical problem with a game. Guests can use it too, so pre-registration questions do not require an account. On the phone the chat is available from the menu of the Pin Up app.

Telegram Support

The footer has a separate Telegram button under “24/7 support” and a “Bonus promo codes” block with two more links: a Telegram chat and a Telegram channel. Use the support link for personal questions and the promo-code chat and channel for campaigns and codes. The official overview describes Telegram as a 24/7 support channel with updates from the team.

Check that you are in the official channel by opening it from the site’s footer rather than searching Telegram — fake “Pin Up support” accounts that ask for passwords or payments do exist on messengers.

Pin Up Phone Number and E-mail

The About page of the official site lists the operator’s contact details, including phone numbers with a Cyprus (+357) country code and a separate number for the financial department. At the same time, the official overview says that Pin Up currently does not offer phone support and points players to the chat and Telegram. In practice, the chat is the reliable 24/7 channel.

E-mail is used for formal requests. The Terms give a support address for registration issues, complaints and account closure, and the responsible gambling policy gives a separate address for self-exclusion and gambling-related concerns. Write from the e-mail registered in your account so the request can be matched to you.

How to File a Complaint

1. Try the chat first

   Many issues are solved there within minutes.

2. Request the complaint form

   Write to the support e-mail and ask for the Complaint Submission Form.

3. Fill it in with evidence

   Add dates, amounts, game or event and screenshots; sports complaints need official results.

4. Wait for the decision

   The operator answers within four weeks (once extendable by four more) with a reasoned written decision.

5. Escalate if needed

   After the internal procedure, the dispute can be referred to the ADR body CADRE.

Complaints must be filed within six months of the event and only by the account holder. The Curaçao Gaming Authority can be contacted about licence breaches but does not decide individual disputes. Responsible-gaming complaints are handled with priority.

Tips for Getting a Quick Answer

• Have the details ready: account ID or e-mail, date, amount, payment method or bet number.
• One issue per chat: separate questions about bonus and withdrawal are solved faster.
• Attach screenshots of error messages or of the transaction.
• Never share your password or one-time codes — real agents do not ask for them.
• Keep a copy of important answers in case you need to file a complaint later.

If gambling is causing problems, the support team and the responsible-gaming address can set limits or self-exclusion; more help is listed on the page about safe gambling.